IT SYSTEM
ADMINISTRATOR
Apple-first IT specialist with 10+ years of experience building scalable infrastructure and delivering empathetic, high-performance tech support. Proven ability to reduce support volume, boost security compliance, and empower users through systems that just work.
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About Me
IT Systems & Support Specialist with 10+ years of experience managing IT environments in Apple-first, cloud-native organizations. Expert in device management, identity systems, user support operations, and automation workflows.
Known for building scalable infrastructure, crafting intuitive documentation, and delivering empathetic, high-performance tech support. Proven ability to reduce support volume, boost security compliance, and empower users through systems that just work.
Apple Ecosystem
Expert in Mosyle MDM, Apple School Manager, and managing 600+ iPads and 100+ Macs with zero-touch deployment
Automation & Integration
Building API integrations and automated workflows with Notion, Zendesk, and SIS systems for seamless operations
Documentation & Training
Creating comprehensive knowledge bases and staff training materials that empower self-service support
Cloud-Native Operations
Google Workspace administration, cloud security, and SaaS platform management for modern workflows
Professional Experience
IT Support Specialist / Technology Manager
2022 - PresentLeading comprehensive IT operations for educational institution, managing device fleet of 600+ iPads and 100+ Macs with focus on automation and user empowerment.
- Migrated entire Apple device fleet to Mosyle MDM with automated app distribution and compliance monitoring
- Built automated Zendesk → Notion sync using APIs for real-time ticket tracking and reporting
- Integrated Veracross SIS with Apple School Manager for automated Apple ID creation and device assignment
- Designed comprehensive tech documentation and knowledge system in Notion for self-service support
- Deployed custom Mosyle → Notion integration for centralized inventory and compliance dashboard
IT Support Coordinator
2018 - 2020Managed global IT operations for public relations firm, implementing support systems and optimizing workflows for 80+ staff members.
- Deployed Zendesk globally, improving support response time by 30%
- Configured new Macs via JAMF Pro, reducing storage issues by 68% with DaisyDisk
- Trained 80+ staff on ticket submission via Slack, email, and Google Forms
- Assisted executive team in optimizing task management workflows in Harvest
IT Help Desk / Desk Side Support
2022 - PresentProvided enterprise-level support for 50+ clients with executive white-glove service delivery.
- Promoted within 4 months for exceptional performance
- Delivered executive-level white-glove support experiences
- Managed complex technical escalations and client relationships
Heart of House / Building Operations
2016 - 2018Led IT support operations while earning company culture recognition for exceptional service delivery.
- Earned "Heart of Company Culture" award for outstanding contribution
- Launched Teem for meeting room management, reducing booking confusion
- Consolidated budgets and upgraded IT equipment office-wide
Certified Apple Certified Technician
2022 - PresentDelivered expert technical support and led Genius Bar operations, mentoring team members and ensuring top-tier customer satisfaction.
- Promoted within 4 months for exceptional performance
- Mentored team members on technical troubleshooting and customer service
- Maintained high customer satisfaction scores in fast-paced retail environment
Projects & Initiatives
Mosyle MDM Migration & Automation
Led complete migration of 600+ iPads and 100+ Macs to Mosyle MDM platform with zero-touch deployment, automated app distribution, and comprehensive compliance monitoring system.
Integrated Knowledge Management System
Designed and implemented comprehensive IT knowledge base in Notion with automated data sync from Zendesk tickets, Mosyle inventory, and real-time compliance dashboards.
SIS Integration & Identity Management
Built automated pipeline between Veracross SIS and Apple School Manager using Claris Connect, enabling automatic Apple ID creation and device assignment based on enrollment data.
Zendesk Global Deployment
Deployed Zendesk globally at J Public Relations, improving support response times by 30% and implementing comprehensive ticket training for 80+ staff members.
Creative Projects
landonray.photos
Photography Portfolio
Capturing moments through a technical lens - exploring the intersection of technology and visual storytelling through professional photography work.
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Graphic Design & Art
Visual design and creative direction projects spanning branding, digital art, and user interface design with a focus on clean, modern aesthetics.
Explore Studiolandon.labs
App Development Lab
Experimental apps and development projects exploring new technologies, automation tools, and innovative solutions for everyday challenges.
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